Walk-up feature configuration

Understand the configuration of the Walk-up feature in Engagement Messenger module to configure the field values.

To enable the walk-up feature for your customers, activate the following plugins in your ServiceNow instance:

• Walk-up for CSM plugin (com.snc.walkup_for_csm) for authenticated users
• Guest Walk-up Experience for Customer Service plugin (sn_guest_walkup_cs) for unauthenticated users

Once the plugin is active:

1. Navigate to the Features section of the guided configuration view of your Engagement Messenger module.
2. Enable the Walk-up feature.

   Table 1. Walk-up feature configuration fields

   Field	Description
   Title text	Title for the feature widget in the messenger.
   Subtitle text	Description for the feature widget in the messenger.
   Enable for unauthenticated users	Option for enabling the walk-up feature for guest users who visit the website that hosts the messenger.
   Enable for authenticated users	Option for enabling the walk-up feature for users who sign in into the website that hosts the messenger.

3. Select Configure walk-up here to configure details of your customer support centers. For more information, see Configure Walk-up Experience locations.