Community homepage features for logged in users

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Community homepage features for logged in users

    The community homepage serves as the starting point for your activity within the ServiceNow Community when you are logged in. It displays personalized content and navigation options tailored to your membership and permissions. Organizations can customize this homepage to better fit their community’s needs.

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    Note that the Community Service Portal header menu is not enabled by default and requires configuration.

    Key Features

    • Announcements: View community-wide announcements targeted to all members.
    • Community Menu: Navigate quickly to all forums, topics, and other important links from one menu.
    • Tours: Access guided tours created by administrators to help you understand how the community works on specific pages.
    • Profile Photo: Click to view your community profile or log out.
    • Search: Use keyword or phrase search with type-ahead suggestions or view full search results.
    • Browse Forums: Expand the list of available forums, view subforums, and navigate to the Forums list page for detailed searching.
    • Post Content: Start a new question, blog, video, document, or event and assign it to a relevant forum.
    • Featured Content: See highlighted or promoted community content.
    • Question Filters: Filter questions by solved, unsolved, or unreplied status based on your forum permissions.
    • Content List and Activity Feed: Toggle between a detailed content list showing updates and an activity feed showing recent community actions related to your posts and subscriptions. Activity feed groups multiple actions per content item and shows only the latest activity for easier tracking.

    Practical Benefits for ServiceNow Customers

    This homepage enables you to efficiently engage with community content, find relevant forums and topics, contribute questions or other content types, and stay informed on community activity and announcements. The filtering and navigation tools help you quickly access the most relevant and up-to-date information, improving your overall community experience and collaboration efficiency.

    The permissions-based content display ensures you see options appropriate to your role, making interactions intuitive and secure.

    Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.

    Note:
    The Community Service Portal header menu is not enabled by default. For more information, see Configure Community Service Portal header menus.
    From the community homepage, you can access and use the following features:
    Table 1. Community homepage for logged in users
    UI component Description
    Announcements View announcements targeted to the entire community.
    Community menu Navigate to all forums and all topics and other quick links.
    Tours View a tour for additional guidance on how the Communities application works. Tours appear when your administrator creates them on certain pages.
    Profile photo Click your profile photo to either view your community profile or logout.
    Search Enter a search term. You can enter a keyword to use the type-ahead search or enter one or more words to view all search results.
    Browse Forums Click the + icon to view up to eight available forums.

    Click View all Forums to go to the Forums list page and search for the forum you require. If sub forums exist, they are listed on the parent forum tile along with a count of how many there are. Click the link to access a list of the sub forums.
    Have a question? Click here to start typing and Post Content Contribute to the community by posting a question. Click Question, Blog, Video, Document, or Event to add your content and assign it to a forum.
    Featured Content View featured community content.
    Question filters Filter by question to view solved, unsolved, and unreplied questions.
    Note:
    The content options are displayed according to the permissions you are assigned in the forum.
    Content List and Activity Feed Toggle between the Content List and Activity Feed. You can filter according to content type, forum, most recent or popular, and when the content was created.
    • Content List: Lists all content added to the community. Displays when updates were made to replies, comments, and answers marked as correct and which user made the updates.
      Note:
      • Updates are not displayed for new or existing comments or replies due for moderation.
      • Updates are displayed for approved changes made to comments or replies as a result of moderation.
    • Activity Feed: Lists all activity in the community based on your posts and subscriptions.
      Note:
      • All activities per content item are grouped. Only the most recent activity is listed per content item. For example, an upvote to a question.
      • To view all activity associated with a content item, click the content item. All activities, regardless of your subscriptions, are displayed.