Access Observer configuration manager AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Vault agent helps users complete tasks related to Access Observer configuration manager.

    Workflow

    1. Check the user has the security_admin role.
    2. Identify which operation the user wants to perform, or present the five supported options:
      Create
      Collect a table and column. Validate that both exist and aren't blocked, collect start/end dates, then run through a series of checks before creating the Access Observer configuration. On success, direct the user to the Summarize Access Observer logs skill.
      Delete
      Collect table and column and show matching configurations. Prompt the user select one, and delete it.
      Deactivate
      Collect table and column and show matching configurations. Prompt the user select one, and deactivate it.
      Get/Fetch
      Collect table and column. Retrieve and display all configurations for that specific combination.
      List all
      Retrieve and display all Access Observer configurations.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Check if a table is blocked
    Check if user has security_admin role
    Check table and column available
    Create Access Observer configuration
    Deactivate Access Observer configuration
    Delete Access Observer configuration
    Get Access Observer configuration
    Get all Access Observer configurations
    Get child tables recursively
    Get parent tables recursively
    Agent roles (ACLs) snc_internal
    Data access roles sn_vault_console.vault_console_admin, security_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Access Observer configuration

    Learn more about ServiceNow Vault at ServiceNow Vault.