Module creator AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Otto for Creator agent Converts natural language requests into structured JSON definitions for ServiceNow application navigator modules.

    Workflow

    1. Parse the user's request to identify one or more modules to create, including module type, table, view, role, filter criteria, and other properties.
    2. Determine whether each module is a modern (Next Experience) or legacy (Core UI) type based on keywords in the request.
    3. Look up tables, views, roles, assessments, reports, map pages, or timeline pages as needed, but only when the user explicitly references a specific record by name. If not specified, output minimal JSON.
    4. Convert any filter conditions to encoded query format using the Encoded Query Generator tool.
    5. Generate a context-aware title for each module based on the table, filter, or user-specified name.
    6. Output the final JSON array and call the Process Output tool.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Assessment Lookup
    Encoded Query Generator
    Map Pages Lookup
    Process Output
    Reports Lookup
    Role Lookup
    Table Lookup
    Timeline Pages Lookup
    View Lookup
    Agent roles (ACLs) snc_internal
    Data access roles admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Not defined.
    Used in agentic workflows

    Not applicable.

    Learn more about ServiceNow Otto for Creator at ServiceNow Otto for Creator.