Dynatrace analysis AI agent

This AI agent provides the details for a given alert by querying the Dynatrace API.

Workflow

The agent fetches the problem report for a Dynatrace alert.

1. Inform the user that you're fetching the problem report and that they can refresh the report if they want.
2. Fetch the Dynatrace Problem report.
3. Answer the user's questions using the Dynatrace Problem report.
4. After answering the user's questions, ask two follow-up questions from the Dynatrace Suggested Follow-up Prompts list.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Subflow Get And Persist Dynatrace Insights Report
Agent roles (ACLs)	evt_mgmt_operator
Data access roles	evt_mgmt_operator
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Analyze alert impact

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