Purchase order creation AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent is used to create a purchase order.

    Workflow

    1. Use the Get Destination Stockrooms for requested item tool to retrieve a list of destination stockrooms.
    2. Ask the user to select a stockroom if multiple choices are available. If none are available, end the workflow.
    3. Use the Get Vendors for requested item tool to retrieve a list of vendors.
    4. Ask the user to select a vendor if multiple choices are available. If none are available, end the workflow.
    5. If the requested item is software, use the Get Metric Group and License Metric conversational topic tool to help user get a license.
    6. If the requested item is not software, use Create purchase order for requested item tool to create a purchase order for the specified stockroom and vendor.
    7. Display purchase order to the user.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Create purchase order for requested item
    Generate guided purchase order plan and create PO
    Get Destination Stockrooms for requested item
    Get Vendors for requested item
    Purchase Order Auto-Completion
    Conversational Topic
    Get metric group and license metric
    Agent roles (ACLs) procurement_user
    Data access roles procurement_user, itil, sn_request_write
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows
    • Help manage enterprise asset requests
    • Help manage hardware asset requests
    • Help manage software requests

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