Alert impact verification AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This agent is responsible for eligibility validation for a given alert, to perform impact analysis on it.

    Workflow

    The agent helps users complete tasks related to alert impact verification.
    1. Validate the alert's eligibility.
    2. Run the 'Display error from validation' tool, which uses as an input the exact error message from the 'Alert validation' tool.
    3. Run the 'Valid alert message' tool.
    4. Run the 'Fetch alert details' tool.
    5. Run the 'Work plan message' tool once.
    6. Pass the <alert_number> and <alert_sys_id> values to the next agent.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Alert validation
    Display alert details
    Display error from validation
    Fetch alert details
    Valid alert message
    Work plan message
    Agent roles (ACLs) evt_mgmt_operator
    Data access roles evt_mgmt_operator
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Analyze alert impact - New

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