Parts audit AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent assists technicians in conducting thorough parts validation only for work order tasks. It streamlines the process of verifying and reporting parts usage, ensuring accuracy and accountability.

    Workflow

    The agent helps users complete tasks related to parts audit agent.
    1. Use the appropriate tool to fetch the work notes with record number from context.
    2. Extract the model details, such as model name, quantity, and so on.
    3. Check for assets.
    4. Match usable and removable assets.
    5. Present the user with a summary and wait for confirmation.
    6. Perform requested operations.
    7. Present the user with a final message.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Fetch work notes
    Remove part action
    Use part action
    Generative AI skills
    Removable asset matching tool
    Usable asset matching tool
    Agent roles (ACLs) wm_agent
    Data access roles wm_agent
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Validate parts

    Learn more about at External Content Connectors.