Custom app recommendations AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Vault agent lists the custom apps on the instance, and shows recommendations along with the available protections for the selected apps.

    Workflow

    1. Verify the classification recommendations skill is active on the instance.
    2. Retrieve all installed custom apps and present them for selection.
    3. Analyze the selected app's data to identify columns that contain sensitive data needing classification, along with available protection options.
    4. Present the recommendations to the user and get explicit confirmation before applying anything.
    5. Process and apply the recommended data classifications, then display a summary of what was classified.
    6. Provide a link to Vault so the user can set up data protections for the newly classified data.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Apply classification recommendations
    Get available protections
    Get classification recommendations skill status
    Get custom app id and classification recommendations
    Get list of custom apps
    Process classification recommendations
    Conversational topics
    Classification recommendation summary
    Agent roles (ACLs) snc_internal
    Data access roles sn_vault_console.vault_console_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Securing custom apps with Vault agents

    Learn more about ServiceNow Vault at ServiceNow Vault.