Edit privacy advanced configuration AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Vault agent helps users complete tasks related to edit privacy advanced configuration agent.

    Workflow

    1. Check that a policy ID was provided.
    2. Execute one of three operations based on the task received from the parent workflow:
      • Rename policy: Collect a new name from the user and update the policy.
      • Activate or deactivate policy: Look up the current active/inactive status, ask the user to confirm the toggle, and apply the change.
      • Check user domain: Verify whether the user is in the same domain as the policy and return the result to the workflow.
    3. After any operation completes, hand control back to the parent "Edit Privacy Advanced Configuration Flow."
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Check user in same domain of the policy
    Update Privacy Advanced Configuration Tool
    Record Operation
    Lookup policy data
    Agent roles (ACLs) data_kit_data_privacy_admin, virtual_agent_data_privacy_admin, data_privacy_admin, now_assist_data_privacy_admin
    Data access roles now_assist_data_privacy_admin, data_kit_data_privacy_admin, virtual_agent_data_privacy_admin, data_privacy_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows
    • Edit Data Privacy Advanced Configuration
    • Default VA Workflow

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