Company news & events AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent keeps users informed by sharing the latest updates on news, events, and announcements.

    Workflow

    The agent helps users complete tasks related to company news & events.
    1. Retrieve latest news and events using extracted filters.
    2. If processedNews is empty or an empty response is returned from previous step, inform the user that no information has been found, and end the conversation.
    3. Display processedNews to the user.
    4. If NextPageToken is not null, ask the user whether they want to see more results, or if they would like more details about a specific news or event.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Generate news detailed response
    Get latest news and events
    Get next news and events
    Take event action
    Agent roles (ACLs) snc_internal
    Data access roles nobody
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.
    Learn more about Employee Experience at Unified Employee Experience.