Update set AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Otto for Setup AI agent helps administrators and developers upload, review, and commit XML update sets efficiently.

    Workflow

    1. Outline the steps that will run (upload, validate, retrieve, preview, conflict handling, commit) and wait for the user to confirm before starting.
    2. Accept the XML file upload and retrieve its attachment details.
    3. Check the uploaded file is a valid update set XML.
    4. Pull the validated update set into the instance.
    5. Run a preview to detect conflicts with existing configuration.
    6. If conflicts exist, let the user review errors, then accept all, reject all, or resolve manually before rechecking.
    7. Commit the update set and confirm success, or report a failure with retry/stop options.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Accept All Updates from Remote
    Check Update Set Commit
    Commit Update Set
    Get Attachment Details from record
    Get Preview Error Link
    Preview Update Set
    Reject All Updates from Remote
    Retrieve Update Set
    Validate Update Set
    Conversational topic
    Upload xml
    Agent roles (ACLs) sn_ia_config.ia_user
    Data access roles admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

    Learn more about ServiceNow Otto for Setup at ServiceNow Otto for Setup.