New relic analysis AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent fetches the incident insights report for a new relic incident.

    Workflow

    The agent is able to answer questions about alerts, including impact assessment, root cause theories, recent deployments, service ownership and impact, user impact, and engineering team contacts.
    1. Use the Get and Persist New Relic insights report tool to fetch an incident insights report using the incident_id from the alert information retrieval AI agent.
    2. Before answering the user’s question, inform the user: Fetching New Relic's insights report, this information is considered stale after 15 minutes.
    3. In a separate message, use the output of the alert information retrieval AI agent and the New Relic Insights report to answer the user's question.
    4. After answering the user's question, ask two follow-up questions from the New Relic Suggested Follow-up Prompts list.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Subflow
    Get and Persist New Relic Insights Report
    Flow Action
    Get support group for technical service
    Agent roles (ACLs) evt_mgmt_operator
    Data access roles evt_mgmt_operator
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Analyze alert impact

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