Skill discovery AI agent

This AI agent retrieves generative AI skill information and prepares pre-formatted display payloads for the skill management agentic workflow.

Workflow

The agent provides the read-only information layer and operates autonomously when called by the skill management agentic workflow.

1. Identify the correct mode:
   • If the skill ID and the operation are known, call the Build Skill Display tool.
   • If one or neither of these are known, call the Get Skill Information tool.
2. Return the complete tool result to the calling workflow and stop.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Scripts Build Skill Display Get Skill Information
Agent roles (ACLs)	sn_na_center.nac_user
Data access roles	sn_na_center.nac_admin
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Skill Management Workflow