Microsoft Teams team management AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Microsoft Teams integration agent simplifies the integration between ServiceNow and Microsoft Teams. The agent automates tasks such as creating and managing Teams, adding or removing members, and retrieving team-related information.

    Workflow

    1. Identify which Microsoft Teams management operation the user needs from the ten supported actions.
    2. Gather the necessary parameters for the selected action.
    3. Perform the operation via ServiceNow Integration Hub. Supported operations are:
      Lookup
      Find teams by user, retrieve team details, or list team members.
      Lifecycle
      Create, archive, unarchive, update, or delete a team.
      Membership
      Add or remove members from a team.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Flow Actions
    Add member to team
    Archive team
    Create team
    Delete team
    Look up team
    Look up team members stream
    Look up teams by user
    Remove member from team
    Unarchive team
    Update team
    Agent roles (ACLs) snc_internal
    Data access roles snc_internal
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Not defined.
    Used in agentic workflows

    Not applicable.

    Learn more about Integration Hub at Integration Hub.