Initialize IA orchestrator AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Otto for Setup agent automatically triggers the appropriate Virtual Agent topic to streamline setup and onboarding for users on your ServiceNow instance.

    Workflow

    1. Use the trigger virtual agent tool, to trigger the virtual agent.
    2. If the tool returns an error or fails unexpectedly, inform the user.
    3. Never request, wait for, or infer inputs from the user.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Conversational topic
    Trigger Virtual Agent
    Agent roles (ACLs) sn_ia_config.ia_user
    Data access roles

    Not defined.
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Not defined.
    Used in agentic workflows

    Default VA Workflow

    Learn more about ServiceNow Otto for Setup at ServiceNow Otto for Setup.