Hardware Asset Management sourcing AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 2 minutes to read

    • This AI agent helps to source a requested hardware item through consume, transfer, and purchase.

    Workflow

    The agent helps users complete tasks related to hardware asset management sourcing.
    1. Prompt the user for an item number, if not already provided.
    2. Use the Fetch the details of the requested item tool to retrieve information for the requested item number.
    3. If there's no error, inform the user of the required quantity.
    4. Execute workflow A, which sources the item. If auto_consume, auto_transfer, and auto_purchase are true, and there are no problems, validate the sourcing for the user. If successful, continue to the next step.
    5. Execute workflow B, which generates a guided source plan for the requested hardware. The user must approve this plan. If successful, continue to the next step.
    6. Execute workflow C, which generates the input plan for the requested hardware. The user must approve this plan.
    7. End workflow when C completes.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Auto consume the assets for the requested hardware items
    Consume the assets for the requested hardware items
    Fetch the details of the requested item
    Generate auto source plan for the requested hardware item
    Generate guided source plan for the requested hardware item
    Generate user input plan for the requested hardware item
    Validate the source plan
    Validate the sourcing status of requested item
    Agent roles (ACLs) procurement_user
    Data access roles procurement_user, itil
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows

    Help manage hardware asset requests

    Learn more about Hardware Asset Management at Hardware Asset Management .