CMDB CI creator AI agent

Handles the creation of a configuration item (CI). A CI is a representation of some type of infrastructure, application, software, hardware. Those configuration items belong to classes. Examples of CI classes include Windows Server, Data Center, Internet Cable, Apache Application, and Virtual Machine.

Workflow

The agent helps users complete tasks related to CMDB CI creator.

1. Identify the class for creation.
2. Run the CI Creation tool to create the CI.
3. Wrap up the conversation.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Script Create new record for CI class Get similar CI Classes
Agent roles (ACLs)	sn_cmdb_editor, snc_internal
Data access roles	sn_cmdb_editor
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Create configuration item

Learn more about Configuration Management Database (CMDB) at Configuration Management Database (CMDB).