Security incident resolution AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Operational Technology Security Incident Response agent walks the user through resolving a security incident by generating and executing a resolution plan.

    Workflow

    1. Fetch the security incident details and resolution plan. End if already closed or resolved.
    2. Summarize the incident's current state, including any resolution steps already completed, and show it to the user.
    3. Present the resolution plan for user review. Iterate on revisions until the user approves.
    4. Execute each step in the approved plan in order. Falls back to other agents for steps it can't perform itself.
    5. Confirm completion with the user. Only end when the user explicitly confirms no further actions are needed.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Fetch security incident details and resolution steps
    Agent roles (ACLs) sn_si.analyst
    Data access roles sn_si.analyst
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows

    Resolve security incident

    Learn more about Operational Technology Security Incident Response at .