Notification content AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 2 minutes to read

    • This AI agent prepares email notification templates and layouts. It begins by analyzing user input to understand the notification's content requirements and design expectations. Before generating any content, the agent searches for similar existing templates and presents the results to the user.

    Workflow

    The agent is strictly scoped to email notification template and layout creation only.
    1. Perform content preparation and request analysis to build a clear understanding of the notification content to be created.
    2. Find a default template.
    3. Extract template and layout requirements
    4. Select the email sections that are required for the user's request.
    5. Select interaction elements that are required for the user's request.
    6. Determine whether the email should be div-based, table-based, or a hybrid.
    7. Select a design style.
    8. Determine content and tone.
    9. Determine layout requirements.
    10. Identify all dynamic fields required for the template which are explicitly mentioned in content requirements or the user's request.
    11. Summarize results and confirm with the user.
    12. Generate the template and layout.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Fetch Resolved Template HTML
    Get Most Used Email Layout
    Mail Script Resolver
    Render canvas content
    Save Layout
    Save Template
    Template fetcher
    Agent roles (ACLs) admin, notification_admin
    Data access roles notification_generator_ai_user

    access_analyzer_ai_user, actsub_user, agent_role_config_viewer, agent_schedule_user, agent_workspace_user, approver_user, app_service_user, assignment_workbench, awa_agent, awa_integration_user, canvas_user, chat_admin, cmdb_ms_user, cmdb_query_builder, cmdb_query_builder_read, cmdb_read, contact_user, data_manager_user, decision_table_reader, dependency_views, doc_page_number_config_writer, doc_toc_config_writer, email_client_template_read, email_composer, fd_read_operations, flow_operator, fsm_skill_user, interaction_agent, knowledge, localization_editor, localization_requestor, notify_view, now_assist_panel_user, one_extend_viewer, pa_viewer, personalize_form, personalize_responses, platform_ml_di.creation_agent, platform_ml_di.extraction_agent, platform_ml_read, prompt_library_user, quickactions_user, report_user, role_viewer, skill_user, sla_admin, sla_manager, sn_ace.ace_user, sn_aia.viewer, sn_ai_filter_assist.user, sn_ai_filter_tracker.user, sn_ap_apm.reader, sn_ap_cm.admin, sn_ap_cm.agent, sn_ap_cm.agent, sn_ap_cm.requester, sn_ap_cm.requester, sn_ap_cm.task_owner, sn_ap_gen_ai.now_assist_fulfiller, sn_bm_client.benchmark_data_viewer, sn_change_read, sn_cmdb_user, sn_comm_management.comm_plan_viewer, sn_compliance.reader, sn_csm_case_types.service_definition_viewer, sn_csm_household.viewer, sn_csm_pricing.pricelist_viewer, sn_customerservice.consumer_agent, sn_customerservice.csm_workspace_user, sn_customerservice.customer_data_viewer, sn_customerservice_agent, sn_data_kit.analyst, sn_data_registry.reader, sn_dex_desktop.notification_template_admin, sn_diagram_builder.db_read sn_doc.reader, sn_doc.writer sn_docintel.extraction_agent, sn_esm_agent sn_fin.finance_user, sn_fin.procurement_user, sn_fsc_genai.now_assist_fulfiller sn_gaf.data_viewer, sn_gaf.data_writer sn_gd_guidance.guidance_user, sn_grc.business_user sn_grc.reader, sn_grc.user_hierarchy_reader, sn_grc_taxonomy.taxonomy_user, sn_grc_workspace.task_reader sn_grc_workspace.user, sn_incident_read sn_ind_tmt_orm.fulfillment_viewer, sn_ind_tmt_orm.order_viewer, sn_l2c_core.entity_mapping_viewer, sn_lg_cf_workspace.legal_workspace_user, sn_lg_gen_ai.legal_user sn_lg_gen_ai.request_fulfiller, sn_lg_ops.legal_report_viewer, sn_lg_ops.legal_sla_read, sn_lg_ops.legal_user, sn_lg_ops.request_fulfiller, sn_lookup_verify_user sn_mcp_client.viewer, sn_nb_action.next_best_action_user, sn_notif_agents.notification_generator, sn_nowassist_admin.user, sn_ord_qual_mgmt.alternate_proposal_read, sn_prd_invt.product_inventory_operations_read, sn_prd_invt.product_inventory_viewer, sn_prd_pm.characteristics_viewer, sn_prd_pm.product_catalog_viewer, sn_prd_pm.product_model_characteristic_viewer, sn_pren.experience_issue_read, sn_prompt_assist.prompt_developer, sn_pss_core.service_contract_viewer, sn_publications_recipients_list_user, sn_publications_recipients_user sn_query_gen.user, sn_query_gen.user, sn_request_read, sn_req_criteria.viewer, sn_service_org.customer_criteria_read, sn_service_org.service_criteria_read sn_shn.editor, sn_shn.user, sn_shop.invoice_owner, sn_shop.procurement_common_reader, sn_shop.shopper, sn_skill_builder.viewer, sn_sla_definition_query sn_slm.fulfiller, sn_smart_asmt.actor, sn_smart_asmt.assessment_reader, sn_smart_asmt.template_reader, sn_sow.it_agent_dashboard_user, sn_sow.sow_home, sn_sow.sow_list, sn_sow.sow_user, sn_sttrm_condition_read, sn_supplier_gen_ai.now_assist_fulfiller, sn_templated_snip.template_snippet_reader, sn_tmt_core.inbound_queue_read, sn_tprm_genai.nowassist_user sn_udc.basic_read, sn_uib_collab.user, sn_uni_req.universal_request_read, sn_uxc_gen_ai.platform_ai_field_predictor, sn_uxc_gen_ai.platform_ai_image_processor, sn_uxc_gen_ai.platform_ai_record_mgmt, sn_vdr_risk_asmt.vendor_assessment_reviewer, sn_workflow_studio.workflow_studio_read,sn_wsd_core.workplace_user, survey_reader task_editor, template_editor, template_editor_global, template_read_global, vendor_reader, view_changer, viz_creator workspace_user
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Default VA Workflow

    Learn more about Notifications in Notifications.