Model provider policy AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI Agent provides an LLM model provider policy summary via a conversation in the ServiceNow Otto panel.

    Workflow

    1. Call the ViewPolicySummary tool.
    2. The tool returns a text response containing the actual live policy data from the instance.
    3. Present the information from the tool response to the user in a clear, conversational format.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    ViewPolicySummary
    Agent roles (ACLs) sn_na_center.nac_user
    Data access roles sn_na_center.nac_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Manage Model Provider Workflow