CMDB health metrics manager AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • Performs actions related to the CMDB health metrics

    Workflow

    The agent helps users complete tasks related to CMDB health metrics manager.
    1. If you have done it before, skip to step 2.
    2. Check the CMDB health dashboard jobs and health metrics.
    3. If there are no health metrics calculated, skip to step 5.
    4. If there are metric scores retrieved, ask the user if they want to retrieve the health scores for all principal classes, and if not, which specific class or classes instead.
    5. Retrieve the health scores for the selected CI classes.
    6. Inform the user that they have completed the step of going through the CMDB health metrics.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Check CMDB health dashboard jobs and health metrics
    Get CMDB health scores
    Get similar CI Classes
    Agent roles (ACLs) snc_internal, sn_cmdb_admin
    Data access roles sn_cmdb_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    CMDB Data Governance

    Learn more about Configuration Management Database (CMDB) at Configuration Management Database (CMDB).