Supplier document strategy generator AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Supplier Lifecycle Operations agent assists with supplier onboarding by retrieving region and industry details, generating a task list from knowledge base content, and presenting it in a structured format.

    Workflow

    1. Checks whether the supplier's region and industry are already known. Ask for either or both if they are missing.
    2. Once both values are available, pass them to the task list generator to produce the supplier task list from the knowledge base.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Flow action
    Supplier task list generator from KB
    Agent roles (ACLs) sn_supplier_gen_ai.now_assist_fulfiller, sn_slm.owner
    Data access roles sn_supplier_gen_ai.now_assist_fulfiller, sn_slm.owner
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

    Learn more about Supplier Lifecycle Operations at Supplier Lifecycle Operations.