Microsoft license assignment AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Software Asset Management agent assigns a Microsoft license to a user for a given request item, handling integration profile selection, reservation order creation, and Entra ID group assignment.

    Workflow

    1. Run the Microsoft License Assignment tool with the request item number. If it returns an error, stop immediately.
    2. If integration profiles are available, prompt the user to select one and re-run the tool with the selection.
    3. If licenses aren't currently available but entitlement details exist, offer to create a reservation order. Show the draft order for review, allow date adjustments (validated against the entitlement date range), and create the order.
    4. Review existing Entra ID groups that carry the same license. If multiple groups are found, prompt the user to select one. If only one exists, use it automatically.
    5. Assign the license to the user, including the selected group if applicable.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    AssignLicenseToUser
    Microsoft License Assignment
    ReviewExistingEntraIDGroups
    Agent roles (ACLs) procurement_user
    Data access roles procurement_user, itil, now_assist_panel_user
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Help manage software requests

    Learn more about Software Asset Management at Software Asset Management.