DP record selector agent AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Vault agent fetches data using tools or topics to display list of choices related to the action.

    Workflow

    1. Execute one of two operations based on the task received from the workflow:
      • Fetch policies: Retrieve and display all available data privacy advanced configurations, let the user select one, and return the selected policy ID to the workflow.
      • Fetch edit options: Retrieve and display the available edit operations for a policy, let the user select one, and return the selection to the workflow.
    2. After either operation, hand the result back to the calling workflow.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Fetch advanced DP policy
    Conversational topics
    Select a privacy advanced policy
    Select DP advanced policy edit options
    Agent roles (ACLs) data_kit_data_privacy_admin, data_privacy_admin, virtual_agent_data_privacy_admin, now_assist_data_privacy_admin
    Data access roles data_privacy_admin, data_kit_data_privacy_admin, virtual_agent_data_privacy_admin, now_assist_data_privacy_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows
    • Edit Data Privacy Advanced Configuration
    • Default VA Workflow

    Learn more about ServiceNow Vault at ServiceNow Vault.