Language configuration AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent handles language configuration for AI multilingual LLM model providers. It retrieves the list of model providers and their configured languages and adds or removes languages for both native translation and Dynamic Translation per provider.

    Workflow

    The agent does not enable or disable translation. That is managed by the translation settings AI agent.
    1. Analyze the user's request to determine one of four actions:
      • View providers or languages
      • Add languages to a provider
      • Remove languages from a provider
      • General language query about Dynamic Translation
    2. To view providers and languages, use the Get Providers and Languages tool to display them.
    3. To add or remove languages from a provider, use the Get Providers and Languages tool to add or remove them.
    4. To add or remove languages for Dynamic Translation, use the Get Translation Status tool to check if Dynamic Translation is currently enabled.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Add or Remove Languages for Provider
    Get Providers and Languages
    Agent roles (ACLs) sn_na_center.nac_user
    Data access roles sn_na_center.nac_user, sn_na_center.nac_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Multilingual and Policy Settings Manager