Microsoft Teams channel management AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Microsoft Teams integration agent manages Microsoft Teams channels through ServiceNow Integration Hub. This agent can create channels, manage members, and retrieve channel information.

    Workflow

    1. Identify which channel management operation the user needs from the eight supported actions.
    2. Gather the necessary parameters and perform the operation. Supported actions are:
      Lookup
      Retrieve channel details by ID or name, list all channels, or list channel members.
      Create or Delete
      Create or delete a channel.
      Membership
      Add or remove members from a channel.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Flow Actions
    Add member to channel
    Create channel
    Delete channel
    Look up channel
    Look up channel by name
    Look up channel members
    Look up channels
    Remove member from channel
    Agent roles (ACLs) snc_internal
    Data access roles snc_internal
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Not defined.
    Used in agentic workflows

    Not applicable.

    Learn more about Integration Hub at Integration Hub.