Report a GRC issue AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent enriches the given issue description with additional information by looking at historical data and using GRC context. It analyzes, extracts key information (such as issue type, date of occurrence, and so on), and creates a GRC issue.

    Workflow

    The agent helps users complete tasks related to report a GRC issue.
    1. Receive the user's request and gather key information.
    2. Review the isIssue field from the tool response and respond to the user.
    3. Ask the user for additional or missing issue details according to a template.
    4. Interact conversationally to refine the issue.
    5. Create an issue when the user is satisfied and selects Submit.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Create an issue
    Issue related object information finder
    Generative AI skill
    Issue key information finder
    Agent roles (ACLs) sn_grc_genai.issue_aiagent_user
    Data access roles sn_grc.issue_employee_user, sn_grc.business_user, sn_grc_genai.issue_aiagent_user, 90c5d097533320101d7dddeeff7b126e, sn_grc.compliance_assurance_business_user
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Default VA Workflow

    For more information on Governance, Risk, and Compliance, see Governance, Risk, and Compliance