Manage alerts AI agent

Responsible for generating reports for a given alert, applying summarization tools, and storing a structured summary with key insights and recommended next steps in the AI Agent Insight table.

Workflow

The agent helps users complete tasks related to manage alerts.

1. Run the 'Autonomous chain' tool using the provided alert_id to generate a structured alert summary.
2. Validate the output from the 'Autonomous chain' tool.
3. Run the 'Update Alert AI Insights and Worknotes' tool.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Generative AI skill Autonomous chain Script Update Alert AI Insights and Worknotes
Agent roles (ACLs)	evt_mgmt_operator
Data access roles	evt_mgmt_operator
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	None

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