Transactional queries AI agent

The transactional queries AI agent will update a record with any collected transactional values.

Workflow

The agent helps users complete tasks related to transactional queries.

1. Gather fields to update by calling the entity extraction AI agent (use "update" as the operation type).
2. If there are any field updates found by the entity extraction AI Agent, then update the record.
3. Inform the user of the status and update.
4. Save the transactional agent summary.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Script Save Transactional Agent Summary Update Record
Agent roles (ACLs)	sn_esm_agent
Data access roles	sn_esm_agent
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Not applicable.

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