Remediation compliance analysis AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Unified Security Exposure Management agent provides insights around remediation target compliance. It provides SLA or compliance statistics about remediation targets. The agent can break down these numbers by attributes such as severity, assignment group, or configuration class item class.

    Workflow

    1. Extract the target year, month (defaults to previous month), and grouping attribute (defaults to assignment group) for the user query.
    2. Retrieve compliance statistics for the specified time period and grouping.
    3. After presenting results, offer three additional options:
      Break down by CI class
      Re-run the statistics grouped by CI class instead of assignment group.
      Compare against another month
      Generate a side-by-side comparison of statistics between two months.
      Identify highs/lows
      Retrieve the full summary and extract which specific assignment groups or CI classes have the highest or lowest missed SLAs for a given severity.
    4. Continue the follow-up loop until the user is finished or asks something outside this agent's scope (in which case, route to another agent).
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Generate comparison summary
    Get full summary
    Get remediation compliance statistics
    Agent roles (ACLs) sn_vul.vulnerability_analyst, sn_vul.vulnerability_admin
    Data access roles sn_vul_ai.read_rem_insights, sn_vul_ai.write_rem_insights
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows

    Analyze vulnerability remediation status

    Learn more about Unified Security Exposure Management at Unified Security Exposure Management (USEM).