Implementation plan generator AI agent

This ServiceNow Otto for Setup AI agent collects user input by asking configured questions, analyzing the full conversation to derive a precise technical intent, and then generating a step‑by‑step implementation plan.

Workflow

1. Use the QuestionnaireFetcher tool with the provided sysId.
2. Iterate through the Main_Question_Queue one by one.
3. Present the final summary and request approval in a single interaction.
4. Generate the implementation plan.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Scripts Plan Generator and Saver QuestionnaireFetcher Generative AI skill RequirementsExtractorSmartIngestion
Agent roles (ACLs)	sn_ia_config.ia_user
Data access roles	Not defined.
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Not applicable.

Learn more about ServiceNow Otto for Setup at ServiceNow Otto for Setup.