Observable analysis AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Operational Technology Security Incident Response agent performs threat lookups, observable enrichment, sighting searches, and block requests against observables in a security incident.

    Workflow

    1. Retrieve the incident's observables (URLs, IPs, file hashes, email addresses, etc.). Run threat lookup, observable enrichment, or both as requested. Wait for the user to confirm that the capability execution is complete before fetching and displaying results.
    2. Retrieve observables and run a sighting search to find internal and external sighting information. If the search times out, retrieve results after the user manually confirms completion.
    3. Retrieve observables identified as malicious. If none exist, inform the user and stop. Run the block request and wait for user confirmation that execution is complete.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Fetch observables associated to security incident
    Retrieve capability execution results
    Run block request
    Run observable enrichment
    Run threat lookup
    Subflow
    Run sighting search tool
    Agent roles (ACLs) sn_si.analyst
    Data access roles sn_si.analyst
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows

    Resolve security incident

    Learn more about Operational Technology Security Incident Response at .