MID keystore AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent helps users diagnose and resolve MID Server keystore problems. This AI agent is designed for IT administrators who manage MID Server health.

    Workflow

    The agent fetches MID Server and issue details, executes rekey and validation operations, provides step-by-step recovery instructions, and ensures the MID Server returns to a validated state.
    1. Identify the keystore issue from the user prompt or from the issue table.
    2. If the MID Server is up, walk the user through the rekeying process.
    3. If the MID Server is down, walk the user through troubleshooting steps.
    4. Validate the resolution.
    5. If the user verifies that the issue is resolved, end execution. Otherwise, restart the process.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Fetch a MID server details
    Fetch keystore issues
    MID script retriever
    Rekey a MID server
    Validate/Invalidate a MID server
    Subflows
    Verify rekey completion
    Verify rekey trigger
    Verify validation completion
    Agent roles (ACLs) sn_itom_mid_grdn.admin
    Data access roles sn_itom_mid_grdn.admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Not defined.
    Used in agentic workflows

    MID Guardian

    Learn more about MID Server management in MID Server.