UI builder AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This agent helps users edit pages and answer questions within the ServiceNow UI Builder editor.

    Workflow

    1. Get the user's request (or pick it up from the initial mission context).
    2. If the user wants to make changes to their page, take control of the editor, perform the requested operations, return editor control, and summarize what changed.
    3. If the user is asking a question, search product documentation and the component library, then present an answer.
    4. Ask if the user has additional requests and repeat.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Add client state parameter
    Add component
    Add component event handler
    Answer questions with product documentation search
    Delete client state parameter
    Delete component
    Delete component event handler
    Get component definition
    Get list recipe
    Page analyzer
    Reacquire editor control
    Record page recipe
    Return editor control
    Search component library
    Update component input property
    Update component preset
    Update layout
    Agent roles (ACLs) snc_internal
    Data access roles ui_builder_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

    Learn more about ServiceNow Otto for Creator at ServiceNow Otto for Creator.