Control objective change AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent acts as a Compliance Manager that validates if the description and supplemental guidance of a given control objective need updates based on the associated citations. The AI agent recommends new values if changes are required, and updates the control objective record after getting confirmation from the user.

    Workflow

    The agent helps users complete tasks related to control objective change agent.
    1. Greet the user and fetch the control objective based on the provided sys_id.
    2. Review the control objective's description and supplemental guidance fields to determine if updates are needed.
    3. If the control objective is up to date, provide the user with an option for a manual update.
    4. If the control objective is requires an update, provide recommendations.
    5. Based on user's responses, update control objectives. Loop if necessary.
    6. Inquire about the next item. Loop until finished.
    7. Ending message.

    For more information on Governance, Risk, and Compliance, see Governance, Risk, and Compliance

    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Fetch control objective details
    Get list of impacted control objective
    Mark control objective as reviewed
    Update control objective details
    Generative AI skill
    Validate and recommend control objective field values
    Agent roles (ACLs) sn_grc_sharegenai.compliance_library_aiagent_user
    Data access roles sn_compliance.manager, sn_grc_sharegenai.compliance_library_aiagent_user
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows

    Not applicable.

    For more information on Governance, Risk, and Compliance, see Governance, Risk, and Compliance