Analyze potential impact AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This agent analyzes the potential business and operational impact of a proposed change by identifying affected servers and services. The agent reviews the change request, performs impact analysis, and documents findings in work notes to support informed decision-making and effective mitigation strategies.

    Workflow

    The agent analyzes a change request to identify and document the potential impact on services and servers.
    1. Validate that all prerequisites for the impact analysis are met before proceeding.
    2. Extract the affected server IDs from the change request.
    3. Identify which services are potentially impacted by mapping affected servers to suggested services.
    4. Retrieve a combined view of impacted servers and suggested services.
    5. Perform a full impact analysis for each suggested service, including cascading effects.
    6. Compile the analysis results and update the change request work notes with a consolidated summary.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Analyze potential impact prerequisites validator
    Extract Data from Change Request
    Get Impacting Servers Per Suggested Service
    Update Change Request Work Notes
    Flow Actions
    Get Full Impact Analysis of Each Suggested Service
    Get Impacted Servers and Suggested Services
    Agent roles (ACLs) sn_change_write
    Data access roles service_mapping_ai_user, cmdb_read, itom_admin, snc_internal, snc_required_script_writer_permission, sn_bm_client.benchmark_data_viewer, sn_itom_license.reader
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows Analyze Potential Impact

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