Alert automation AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This agent interprets free-text user requests related to alert automation and guides users to the appropriate automation experience. It detects whether the user intends to enrich alerts, group alerts, respond to alerts, or any combination of these actions.

    Workflow

    The agent helps users complete tasks related to alert automation.
    1. Identify requested alert automations, including alert enrichment, alert response, and alert grouping.
    2. Provide links to alert automations that fit the query.
    3. Create an alert grouping automation record when requested.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Activate Alert Group Automation
    Alert Group Automation Canonicalizer
    Create Alerts Grouping Automation
    Delete Alerts Grouping Automation
    Get Alert Automation Link
    Agent roles (ACLs) evt_mgmt_admin, evt_team_operator
    Data access roles evt_mgmt_admin, evt_team_operator
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Create alert automation

    Learn more about Learning Enhanced Automation Platform (LEAP) at Learning Enhanced Automation Platform (LEAP).