ERP data fetcher AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Workflow Data Fabric agent fetches details from the knowledge graph and returns the requested data.

    Workflow

    1. Confirm that the user is asking for a read operation. If the request involves creating, updating, or deleting, decline with a message that the operation isn't supported.
    2. Determine whether the user is referring to a model or a specific entity/table, then extract the clean name from their request.
    3. Search the ERP knowledge graph for a matching read operation tied to that model or entity.
    4. If multiple matching operations are found, present them as a numbered list and wait for the user to pick one before continuing.
    5. Once an operation is selected, look up its linked model, again asking the user to choose if multiple matches come back.
    6. Re-fetch the model details to finalize the model/operation pairing.
    7. If multiple candidate operations remain, only offer ones with read access, and error out if none qualify.
    8. Provide the user a link to the resolved operation.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Model Operation URL Generator
    Knowledge graph
    ERP knowledge graph
    Agent roles (ACLs) snc_internal
    Data access roles snc_internal
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Not defined.
    Used in agentic workflows

    Explore ERP models

    Learn more about Workflow Data Fabric at Build an automation with AI.