Vulnerability exposure analysis AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Unified Security Exposure Management agent assesses vulnerability on business services or configuration items.

    Workflow

    1. Determine whether the user is asking about CISA Known Exploitable Vulnerabilities, specific CVE/vulnerability IDs, configuration item names, or business service names.
    2. Call the matching tool based on the input type to retrieve vulnerability data, impact assessments, or CISA KEV information.
    3. Display the findings, then offer to help with additional tasks:
      • Check CISA KEVs
      • Assess CVE impact
      • Evaluate vulnerabilities against a business service or CI
      • Provide more detail on a vulnerability
      • Create watch topics
    4. Follow-up until the user indicates they're finished.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Analyze CVE impact
    Check for recent CISA KEVs
    Create a watch topic
    Get more information about a vulnerability
    Summarize business service vulnerabilities
    Summarize CI vulnerabilities
    Agent roles (ACLs) sn_vul.vulnerability_analyst, sn_vul.vulnerability_admin
    Data access roles sn_vul.read_all, cmdb_read, sn_vul.create_watch_topic
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows

    Assess vulnerability exposure

    Learn more about Unified Security Exposure Management at Unified Security Exposure Management (USEM).