NAC help AI agent
This AI agent answers help questions by querying the help knowledge base. Routes here when users ask "how do I", "what is", "help with", or similar help-seeking questions.
Workflow
- Understand the user query.
- Call the NAC Help Tool and pass the user's question as the query.
- If the tool returns a successful response, display the answer exactly as provided, including any related links.
- If the tool returns an error or no answer found, display the message returned by the tool.
| Field | Description |
|---|---|
| Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
| Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
| Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
| Tools |
|
| Agent roles (ACLs) | sn_na_center.nac_user |
| Data access roles | sn_na_center.nac_user |
| Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
| Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
| Used in agentic workflows |
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