AI Search Configuration AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • Responsible for managing the end-to-end process of formally configuring AI Search for ServiceNow internal tables. This agent is invoked whenever a user mentions ServiceNow internal tables in the context of AI Search.

    Workflow

    The agent helps users complete tasks related to configuring AI Search.
    1. Greet user and help them set up filter conditions for their search.
    2. Gather information from user and validate.
    3. Create new search source.
    4. End flow.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Fetch internal sources configuration
    Perform Create/update/delete operation on internal sources
    Text to encoded query generation
    Generative AI skill
    Identify Search Profile based on user persona/experience
    Topic Block
    Table Details Analyzer
    Agent roles (ACLs) search_application_admin
    Data access roles agent_role_config_admin, ais_admin, approver_user, catalog, localization_requestor, one_extend_viewer, pa_viewer, personalize_dictionary, public, role_viewer, search_application_admin, search_relevancy_model_admin, sn_ace.ace_user, sn_cd.content_approver, sn_cd.content_manager, sn_cd.content_template_owner, sn_ce.analytics_reader, sn_esign.config_manager, sn_na_analytics.admin, sn_na_analytics.viewer, sn_nowassist_admin.nsa_admin, sn_query_gen.admin, sn_query_gen.user, taxonomy_admin, ui_action_admin, user_criteria_admin, user_criteria_read
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

    Learn more about AI Search at AI Search.