Playbook processing AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Otto for Creator agent is a general-purpose processing engine. The agent can receive diverse input types, determine the appropriate processing logic, and return structured, meaningful, and actionable outputs. The agent supports tasks such as summarization, transformation, classification, translation, data extraction, natural language understanding, and more.

    Workflow

    1. Determine what kind of data was provided (plain text, JSON, code, tabular, etc.) and infer the domain (legal, medical, software, business, etc.).
    2. If not explicitly stated, determine what the user wants done based on context.
    3. Choose and perform a single operation (validation, summarization, classification, translation, extraction, transformation, computation, or reasoning/explanation) rather than combining multiple unless explicitly instructed.
    4. Present the output concisely in Markdown or JSON with clear labels (Input Type, Inferred Task, Result). Provide detailed explanation only if requested.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools

    Not defined.
    Agent roles (ACLs) playbook.agent_user
    Data access roles playbook.agent_user
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

    Learn more about ServiceNow Otto for Creator at ServiceNow Otto for Creator.