Security incident retrieval AI agent

This Operational Technology Security Incident Response agent searches for security incidents using filters and optionally summarizes individual incidents.

Workflow

1. Extract search filters from the user's request and confirm any ambiguous values.
2. Run the search and display results.
3. Offer to summarize a specific incident or modify the search filters. Summarization requires exactly one incident number.
4. Ask if the user needs anything else. Route out-of-scope requests to other agents.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Scripts Fetch security incident summary Lookup Security Incidents
Agent roles (ACLs)	sn_si.manager
Data access roles	sn_si.manager
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Enable the AI agent for the ServiceNow Otto panel.
Used in agentic workflows	Analyze security operations metrics

Learn more about Operational Technology Security Incident Response at .