Skill configuration AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent executes all configuration operations for generative AI skills.

    Workflow

    The agent operates as a child agent in autonomous mode. It does not ask for user confirmation.

    This agent can perform the following tasks:
    • Validate all prerequisite conditions before operations (generic and skill-specific validations).
    • Execute skill activation and deactivation operations.
    • Provide detailed validation failure reports with actionable resolution guidance.
    • Return comprehensive operation results with clear success or failure indicators.
    • Handle errors gracefully and providing meaningful error messages.
    • Update ACL role assignments for generative AI skills using the Update Skill Roles tool.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Execute Skill Operation
    Update Skill Roles
    Agent roles (ACLs) sn_na_center.nac_admin
    Data access roles sn_na_center.nac_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Skill Management Workflow