Service map creation AI specialist

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI specialist discovers service infrastructure from application service candidates using ML analysis, and then it maps and persists the full service topology in CMDB.

    Workflow

    The agent helps users complete tasks related to service map creation ai specialist.
    1. Call the Get ML Candidate Full Data tool with the candidate number from the objective. This returns candidate sys_id, candidate name, server list with host names, and IPs.
    2. Call the Get Candidate Running Processes tool with the same candidate number. This returns the running process details, AFP groups, connection data, and key ports.
    3. Determine the suggested_name: a concise, business-meaningful service name derived from the identified technology.
    4. Create and save the service topology.
    5. Inform the user of all changes.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    create_service_topology
    Get Candidate Running Processes
    Get ML Candidate Full Data
    Save Candidate Analysis
    save_run_record
    Agent roles (ACLs) snc_internal
    Data access roles service_mapping_ai_user, cmdb_read, itom_admin, snc_internal, snc_required_script_writer_permission, sn_bm_client.benchmark_data_viewer, sn_itom_license.reader
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

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