Update work plan AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent receives structured plan data from the orchestrator, constructs a valid JSON payload, and updates the finalized work plan in the database.

    Workflow

    The agent helps users complete tasks related to update work plan.
    1. Receive the structured plan data from the orchestrator (tasks with all fields, including next_step).
    2. Construct a JSON payload matching the exact database schema.
    3. Validate the JSON syntax and schema compliance.
    4. If validation fails, identify and repair issues.
    5. Persist the plan to the database.
    6. Retry up to 3 times on failure.
    7. Return success or error status to orchestrator.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Persist Work Plan
    Agent roles (ACLs) sn_uxc_gen_ai.platform_ai_work_planner
    Data access roles sn_uxc_gen_ai.platform_ai_work_planner
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Generate my work plan