Get a free app for a regulated environment

Get an app that's available at no additional cost from the isolated federal or regional ServiceNow Store instance that corresponds to your regulated environment.

Avant de commencer

Role required: none

Pourquoi et quand exécuter cette tâche

Apps and integrations that are available for no additional cost might require approval from the provider before they can be procured. If an app requires approval, the listing shows the option to Request app. If no approval is required, the listing shows the option to Get the app.

Procédure

1. Access the isolated federal or regional ServiceNow Store instance that corresponds to your regulated environment.
   For more information, see Access the ServiceNow Store for a regulated environment.
2. Find and select the free app or integration you want.
   You can use the search bar or filters to find an option that meets your organizational needs.
3. Conduct a security review to verify that the app or integration meets the requirements for your regulated instance.
4. From the ServiceNow Store listing details for the app or integration, procure the app.
   1. Facultatif : Select Request app if the app requires approval.
      You receive an emailed notification informing you whether your request is approved. After a request is approved, you can return to the listing details on your federal or regional instance of the ServiceNow Store to complete procurement.
   2. Select Get.
   3. Review and accept the terms and conditions.
   4. Confirm that you want to procure the app by selecting Get.

Résultats

The application is available for installation within 24 hours of license confirmation. If the application isn't available to install from the Application Manager within 24 hours, contact Now Support for assistance.

Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account. For information about configuring which email address receives notifications for this application, see Configure ServiceNow Store application notification preferences.

Remarque :

It can take up to two business days for the application to be available for installation after final approval.

Que faire ensuite

Install the app on compatible production or non-production instances, based on whether you have a hosted or on-premise instance:

• If your instance is in a hosted regulated environment, install the app using the Application Manager. For more information, see Install an application or plugin.
• If your instance is in an on-premise environment, download the encrypted app file from your federal or regional instance of the ServiceNow Store and upload the file to your instance. For more information, see Getting apps as an on-premise customer