Enable using your own SMTP server

Enable using your own SMTP server so that you can leverage the existing filtering, retention, or compliance aspects of your own SMTP server while also using the ServiceNow POP3 server.

Avant de commencer

• Role required: admin
• Email server required: SMTP
• Basic email properties: enabled

Pourquoi et quand exécuter cette tâche

You can combine your own internal email architecture with the ServiceNow email architecture to handle email. The following diagram demonstrates how you would use your own SMTP server alongside the ServiceNow POP3 server.

Remarque :

Supports only one active SMTP account at a time (for outbound emails).

Figure 1. Sending email using your own SMTP server

Procédure

1. Navigate to All > System Mailboxes > Administration > Email Accounts.
   The system displays the list of available email accounts.
2. Locate the record for ServiceNow SMTP and change Active to false.

   

3. Click New.
4. Create an email account record for your SMTP server where the Type is SMTP.
5. On the form, fill in the fields.

   Field	Description
   Name	Name of the email account.
   Type	Type of mail server.
   Authentication	Type of authentication used for the email account to connect to the email server. You can select one of the following: –- None -- Password OAUTH OAUTH 2.0
   Server	Remote server to which this account connects. To activate a server for an on-premises installation, enter the full address (FQDN) of the node (for example, node.customerdomain).
   User Name	Username or ID to authenticate an email address.
   Password	Password when the Authentication type is Password.
   Connection Security	Type of secure connection. Choose a setting: None No secure protocol is used. STARTTLS Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. SSL/TLS Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. Avertissement : Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS.
   Port	Connection TCP port.
   System Address Filter	System address filter to apply to the email account. If left blank, the system uses the default system address filter for inbound or outbound email. For more information, see System address filters.
   Active	Option to activate the email account.
   ServiceNow Configured	Identifier of whether this account is provisioned by ServiceNow. If you create an account, this option is not selected.
   Enable Debug Logging	Option to create node logs for the raw data that is exchanged with the email server. You can review the node logs by navigating to System Logs > Utilities > Node Log File Browser. You can enable this field temporarily to diagnose issues related to receiving or sending email.

6. From Related Links, click Test Connection.
   If the email account is valid, the system returns a success message.

   

Que faire ensuite

Configure the SMTP server in your internal email architecture to forward email from the custom email address to the instance email address. Implement a spam filter on the custom email address.

Tâches associées

• Create an email account