Requeue failed push notification messages

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Push notification delivery might fail for various reasons. You can view which messages failed and requeue them to be sent out if necessary.

    Avant de commencer

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    Remarque :
    There is no way for the instance to guarantee or confirm push message delivery. For more information on how Apple handles push notifications, see the Local and Remote Notification Programming Guide for Apple developers.

    Messages can also fail to send for several reasons, such as a large message queue or other issue with the instance. You can use a system property to control how long the instance queues a push notification after it is triggered.

    Push notification message payload size is limited by provider:
    • Apple iOS: 2,048 bytes
    • Google: 4,096 bytes
    Your instance does not send push messages that exceed this limitation. System logs save any failed messages. For details on Apple payload limitations, see the Local and Remote Notification Programming Guide for Apple developers.

    Procédure

    1. Navigate to All > System Logs > Push Notifications.
      By default, the messages that were created today appear. You can change the filter if necessary. The Type column can have these values:
      • failure: The message could not be sent.
      • pending: The message is queued for processing.
      • success: The message was successfully sent, although not necessarily received by the mobile device.
    2. Put any failed messages back into the queue to be resent by selecting the check boxes next to the failed messages, and then selecting Re-queue failed push notifications from the choice list.
    3. If some push notifications continue to fail, consider increasing the value in the glide.push.notification.ttl_seconds property.
      See Push notification properties for more information.